Which of the Following Strategies Should Be Used to Effectively

question 32

Multiple Choice

Which of the following strategies should be used to effectively help customers with hearing disabilities?

• A) Ensure you over exaggerate your mouth's movements so that the customer can see your mouth form words.
• B) Interact with the customers by asking them closed-end questions for which the customer must provide descriptive answers.
• C) Use facial expressions and gestures to emphasize key words or express thoughts.
• D) Avoid speaking louder or reducing background noise as it might hurt the customer's feelings.

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