When Communicating with Diverse Customers, Which of the Following Is

question 34

Multiple Choice

When communicating with diverse customers, which of the following is a suggested strategy?

• A) Add in lots of remarks and jokes
• B) As a rule, use male-oriented personal pronouns
• C) Verbally identify customers as "handicapped" or "disabled"
• D) Be very careful when using gestures

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Definitions:

Revenue Information

Data concerning the income generated from ordinary activities of a business, such as sales of goods or services, before any expenses are subtracted.

Accounting System

A systematic process of recording, summarizing, and analyzing an organization's financial transactions, often facilitated by software.

Accounts Payable Subsidiary Ledger

A detailed ledger containing all individual creditor accounts, supporting the main accounts payable account by listing individual transactions.

Purchases Journal

A specialized accounting journal used to record all purchasing transactions, particularly on account.