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When a Product or Service Fails to Meet What the Customer

question 21

True/False

When a product or service fails to meet what the customer wants or needs, dissatisfaction and frustration can result.


Definitions:

Ornamental Pond

a water feature designed for aesthetic purposes, often found in gardens or landscapes.

Social Cost

The total cost to society, including both private costs borne by individuals and external costs borne by others not involved in a transaction.

Environment

The surroundings or conditions in which a person, animal, or plant lives or operates, including natural, built, and social components.

Pollution

The contamination of the natural environment with harmful substances, resulting in adverse effects on ecosystems and human health.

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