Closed-End Questions Encourage Customers to Share Information

question 25

True/False

Closed-end questions encourage customers to share information.

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Definitions:

Minority Influence

The process by which a smaller portion of a group can change the opinions, attitudes, or behaviors of the larger group, often through consistent and confident positions.

Unyielding Resolve

A firm determination to persist in an effort or plan despite difficulties or opposition.

Self-Confidence

The subjective sense of trust in one's abilities, qualities, and judgment, influencing an individual's approach to challenges, relationships, and responsibilities.

Minority Opinions

Views or beliefs that are held by a smaller segment of a group, contrasting with the majority viewpoint.