Which Step in the Service Recovery Process Allows the Service

question 1

Multiple Choice

Which step in the service recovery process allows the service provider to find out if a recovery effort is successful?

• A) Providing compensation
• B) Showing compassion
• C) Taking immediate action
• D) Conducting a follow-up

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Definitions:

Charge Against Property

A claim or encumbrance against real estate used as collateral for debt repayment or obligation fulfillment.

Compensation

Financial or other forms of reimbursement provided to individuals or groups for services rendered or as reparation for losses.

Bailee

A person or entity that has been given temporary possession, but not ownership, of personal property by another party known as the bailor.

Bailment

The act of temporarily placing control over or possession of personal property in the hands of another, under agreement.