Which of the Following Strategies Should Be Adopted to Effectively

question 18

Multiple Choice

Which of the following strategies should be adopted to effectively handle customers' expectations of privacy?

• A) Adopt a gregarious attitude and speak freely to make the customer feel comfortable.
• B) Avoid controversial topics that might be emotional hot buttons or sensitive.
• C) Give in to every whim and request of the customer.
• D) Avoid generating small talk about the weather or traffic.

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Definitions:

Urbanized Group

A population living in areas characterized by high human settlement density and infrastructure of built environment.

Skilled Trades

Occupations that require specific training, often involving manual work, such as carpentry, plumbing, and electrical work.

Residential Segregation

The separation of people into different neighborhoods on the basis of race, ethnicity, or economic status.

Free Black Population

Refers to African Americans who were not enslaved, particularly before and during the Civil War in the United States.