Which of the Following Strategies Should Be Adopted to Effectively

question 19

Multiple Choice

Which of the following strategies should be adopted to effectively handle customers with language differences?

• A) Avoid humor and sarcasm as they could lead to embarrassment.
• B) Assume that the customer shares your views.
• C) Alter your tone to enhance understanding.
• D) Use closed-end questions to encourage customers to share information.

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Definitions:

Incision

A surgical cut made in the skin or flesh to facilitate a medical procedure or treatment.

Tissue

Groups of cells that have a similar structure and function within the body, such as muscle or nerve tissue.

Kaposi Sarcoma

A type of cancer that forms in the lining of blood and lymph vessels, often associated with HIV/AIDS and other immune deficiencies.

Metastasis

The spread of cancer cells from the original site to other parts of the body, forming new tumors.