Which of the Following Strategies Should Be Adopted to Effectively

question 19

Multiple Choice

Which of the following strategies should be adopted to effectively handle customers with language differences?

• A) Avoid humor and sarcasm as they could lead to embarrassment.
• B) Assume that the customer shares your views.
• C) Alter your tone to enhance understanding.
• D) Use closed-end questions to encourage customers to share information.

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Definitions:

Project B

A term that typically denotes a specific plan, task, or initiative identified by "B" to distinguish it from other projects.

Net Present Value

A financial metric that measures the profitability of an investment by calculating the difference between the present value of cash inflows and the present value of cash outflows.

Automated Equipment

Machinery that operates with minimal human intervention, often used to increase production efficiency and consistency.

Salvage Value

The estimated residual value of an asset at the end of its useful life, often considered in depreciation calculations.