Tom, a Sales Executive at an Electronics Store, Is Helping

question 20

Multiple Choice

Tom, a sales executive at an electronics store, is helping a Japanese customer who is not fluent in English and wishes to purchase a laptop. While attending to the customer, which of the following strategies should Tom employ?

• A) He should speak louder for better clarity.
• B) He should give the customer a lengthy explanation on the features and specifications of each laptop.
• C) He should be extremely brisk in his approach to the customer.
• D) He should continue to sport a smile whenever appropriate.

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Definitions:

Required Reserve Ratio

A regulation set by central banks determining the minimum amount of reserves that banks must hold against deposits, affecting money supply.

Excess Reserves

The reserves that banks hold over and above the legal requirement; these are not loaned out and do not earn interest for the bank.

Required Reserves

The minimum amount of funds that a bank must hold in reserve against deposits, as mandated by the central bank.

Unmasked Input

Unmasked input refers to input data in digital systems that is processed without modification or filtering by a masking operation, meaning all bits in the input are taken into account in the processing.