List the Basic Guidelines for Communicating Effectively with Diverse Customers

question 11

Essay

List the basic guidelines for communicating effectively with diverse customers.

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Definitions:

Conventional Morality

A stage in Kohlberg's theory of moral development where individuals make moral decisions based on societal norms and laws.

Preconventional Morality

The first level in Kohlberg's stages of moral development, where moral reasoning is based primarily on consequences and personal gain.

Social Domain Model

A theory in psychology that categorizes moral, social-conventional, and personal reasoning into distinct domains, helping to understand how people differentiate their interactions and judgments in society.

Moral Reasoning

The process by which individuals make decisions about what is right or wrong, ethical or unethical, based on personal, cultural, or societal values.