To Effectively Serve an Angry Customer, the Service Provider Must

question 53

True/False

To effectively serve an angry customer, the service provider must move beyond the emotions to discover the reason for his or her anger.

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Definitions:

Labor

The human effort, whether physical or mental, used in the production of goods and services.

Output

The total amount of goods or services produced by a firm, industry, or economy.

Cost

The total expenditure required to produce a good or service, including materials, labor, and other expenses.

Units

Units refer to the basic measure or quantity of a product, service, or the fundamental quantity used in measurement.