Which of the Following Situations Could Lead to a Service

question 12

Multiple Choice

Which of the following situations could lead to a service breakdown?

• A) Room service food was delivered at the appropriate time and temperature.
• B) A manager prepares a report ready for distribution, on time.
• C) A hotel room is not ready past the stated check-in time.
• D) The delivery of needed parts, ordered by a manufacturer, arrives on time.

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Definitions:

Pincer Grasp

The coordination of the index finger and thumb to hold an object, an important developmental milestone in infants.

Eleven Months

A period of time consisting of eleven consecutive calendar months.

Inspect

To look at something or someone carefully in order to detect faults or understand the details.

Objects

Physical items or entities that can be perceived by human senses and have a defined shape or form.