The First Phase in the Service Recovery Process Is to ________

question 13

Multiple Choice

The first phase in the service recovery process is to ________.

• A) provide compensation
• B) apologize
• C) take immediate action
• D) show compassion

Understand the significance of succession planning and management within an organization.

Recognize the characteristics of successful managers and the approaches to identify them.

Acknowledge the impact of effective succession management on organizational outcomes like shareholder value.

Understand the documentation and terminology used in succession planning and management processes.

---

Definitions:

Detriment

A loss or harm suffered as a result of an action or decision.

Illusory Promise

A statement or promise that is vague or lacks commitment and does not legally bind the person making it.

Illusory Promises

Statements or agreements that appear to assure a commitment or obligation but in fact do not actually bind the party to any specific action or result.

Unilateral Contract

A type of agreement where an offer can only be accepted through the performance of an action by the party receiving the offer.