Which of the Following Tactics Is Best to Effectively Handle

question 17

Multiple Choice

Which of the following tactics is best to effectively handle dissatisfied or angry customers?

• A) Be positive and negotiate a solution.
• B) Listen passively to the customer's grievances.
• C) Have an argument prepared as a defense mechanism.
• D) Reassure the customers through false promises.

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Definitions:

Return on Equity

An indicator of a company's financial success, showing the amount of profit generated from the investments made by its shareholders.

Net Profit Margin

A financial performance metric that shows the percentage of net income derived from revenue.

Earnings Per Share

A financial metric that represents the portion of a company's profit allocated to each outstanding share of common stock, indicating its profitability.

Dividend Yield

A ratio indicating the annual dividends a firm pays out compared to its stock price.