The Primary Purpose of Any Good Service Recovery Program Should

question 46

True/False

The primary purpose of any good service recovery program should be to return the customer-provider relationship to its normal state.

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Definitions:

Unconditioned Stimulus

In classical conditioning, a stimulus that naturally triggers a response without the need for prior learning.

Conditioned Response

A learned reaction to a previously neutral stimulus, achieved through repeated association with an unconditioned stimulus.

Unconditioned Response

A spontaneous, innate response to any stimulus, happening without previously acquired knowledge or conditioning.

Taste Aversions

A learned response to eating spoiled or toxic food, where the mere sight or smell of the food can cause nausea or aversion.