When Interacting with a Customer Who Has a Rational Style

question 45

Multiple Choice

When interacting with a customer who has a rational style and keeps communication brief, your best strategy is to ________.

• A) ask open-end questions to obtain information.
• B) focus on their need for accuracy.
• C) keep word choices brief
• D) focus on their need to be liked.

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Definitions:

Blocking Variable

A variable introduced in an experimental design to account for potential variation, thereby reducing confounding effects.

Incentive

A benefit, reward, or cost that motivates an individual or organization to act in a certain way.

Exam

An official examination of an individual's understanding or mastery of a particular topic or ability.

Usable Lumber

Lumber that meets quality standards for construction or manufacturing, excluding any pieces that are too warped, cracked, or otherwise defective.