An Outcome to a Disagreement in Which Both Parties Walk

question 54

Multiple Choice

An outcome to a disagreement in which both parties walk away feeling that they got what they wanted or needed is ________.

• A) disparate treatment.
• B) a win-win situation.
• C) stereotyping
• D) seamless service

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Definitions:

Empiricism

The philosophical perspective that knowledge comes primarily from sensory experience and observation.

Operant Conditioning

Skinner’s term for the process of learning in which an organism’s behavior is shaped by the effect of the behavior on the environment.

Respondent Conditioning

Skinner’s term for classical conditioning.

Habituation

The process of becoming accustomed to a stimulus or environment, resulting in a decreased response over time.