Which of the Following Statements About Compensation Is True

question 18

Multiple Choice

Which of the following statements about compensation is true?

• A) Compensation should be provided only when a customer demands it.
• B) The value or degree of the compensation should equal the customer's loss only in terms of energy or frustration.
• C) The recovery should compensate only the original loss and need not necessarily give any additional value.
• D) Customers should feel that the organization has suffered an equal loss.

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Definitions:

Pitch

The quality of a sound governed by the rate of vibrations producing it; the degree of highness or lowness of a tone.

Frequency

The rate at which a vibration occurs that constitutes a wave, either in a material (as in sound waves), or in an electromagnetic field (as in radio waves and light).

Sound Wave

A type of pressure wave generated by vibrating objects, traveling through mediums such as air, water, or solids, and perceived as sound by the human ear.

Müller-Lyer Illusion

A visual illusion in which two lines of the same length appear to be of different lengths because of the orientation of arrow-like tails at their ends.