If a Rational Behavior Style Customer Makes Intermittent Eye Contact

question 1

Multiple Choice

If a rational behavior style customer makes intermittent eye contact, a service strategy you may want to use is to ________.

• A) focus on the negative aspect
• B) avoid making eye contact
• C) avoid smiling
• D) listen actively

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Definitions:

Agent Role

The function assumed by an individual or entity authorized to act on behalf of another (the principal), typically in business transactions.

Third Party

An entity that is not directly involved in a transaction or agreement but may be affected by it or play a role in its outcome.

Principal

The primary party involved in a financial transaction or agreement, often referring to the main amount of money borrowed or invested.

Legal Action

A formal proceeding in a court, which involves enforcing or defending a legal right.