If a Decisive Pattern Customer Directly Places Blame on You

question 13

Multiple Choice

If a decisive pattern customer directly places blame on you, the service provider, a strategy you may use in response is to ________.

• A) be brief in offering solutions
• B) seek the customer's reassurance
• C) give a weak handshake
• D) turn the customer over to someone else

---

Definitions:

Neuron Branches

Dendrites and axons, which are extensions of the neuron that receive and send messages to and from other neurons.

Dendrite

Extensions of a neuron that receive signals from other neurons and convey this information to the cell body.

Cochlea

The cochlea is a spiral-shaped, fluid-filled structure in the inner ear that is responsible for converting sound vibrations into nerve impulses.

Illegal Drugs

Substances whose production, sale, or possession are prohibited by law.