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When a customer calls to complain about a problem, it is important to find out the background information about the customer or situation.
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Q11: Open-end questions start with words like who,
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Q28: All-encompassing or inclusive expressions such as always,
Q29: What are behavioral styles? How do they
Q31: In recent years, the concept of expert
Q39: Which of the following factors is learned
Q40: A fundamental forecast that uses multiple values