The Ability of Knowledgeable, Capable, and Enthusiastic Employees to Deliver

question 2

Multiple Choice

The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business is called ________.

• A) downsizing
• B) networking
• C) customer service
• D) outsourcing

Grasp the variability metrics for individual scores and sample means.

Understand the factors contributing to job dissatisfaction.

Recognize the impact of employee affectivity on job satisfaction and response to dissatisfaction.

Identify strategies organizations can implement to increase job satisfaction.

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Definitions:

Credentialed Public Accountant

A licensed accounting professional who has met certain education and experience requirements and passed a qualifying exam.

Professional Accountant

An individual who is certified to practice accounting and is held to a set of standards by a regulatory body.