________ Requires Putting Yourself in the Customer's Place and Trying

question 49

Multiple Choice

________ requires putting yourself in the customer's place and trying to relate to the customer's needs, wants, and concerns.

• A) Responsiveness
• B) Empathy
• C) Congruence
• D) Convergence

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Definitions:

Primary Purposes

Primary purposes are the main objectives or reasons for which something is created, done, or exists.

Decision Matrix

A tool that helps in evaluating and prioritizing a list of options or alternatives based on a set of criteria.

Discussion

an interactive exchange of ideas and opinions among a group of people or between individuals.

Footnotes

Additional notes or comments placed at the bottom of a page of a document or publication, providing further explanation or reference.