Particularly in Customer Service Situations, an Effective Listener Should Be

question 17

Multiple Choice

Particularly in customer service situations, an effective listener should be ________.

• A) emotionally involved
• B) defensive
• C) understanding
• D) judgmental

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Definitions:

World Hunger

The global issue of insufficient food supply and malnutrition affecting millions worldwide, especially in developing countries.

Environment

The sum of all external conditions affecting the life, development, and survival of an organism.

Vegetarianism

A dietary lifestyle that excludes meat, fish, and poultry, sometimes for health, environmental, or ethical reasons.

Compassion

A deep awareness of and sympathy for another's suffering, coupled with the desire to alleviate that suffering.