Positive Approaches to Listening to a Customer Include ________

question 13

Multiple Choice

Positive approaches to listening to a customer include ________.

• A) focusing on one or two details.
• B) rushing a customer who seems to be processing information.
• C) turning off noisy equipment, facing the person, making eye contact and smiling.
• D) pushing a customer to make a decision after you have spent time presenting product information.

Understand the varying levels of happiness and emotional stability across different ages.

Grasp Erik Erikson's theory on the stages of psychological development in adulthood.

Appreciate the role of evolutionary perspectives in explaining human behaviors and societal trends.

Recognize the impact of generativity on individual well-being in midlife.

---

Definitions:

Hippocampus

A part of the brain associated with memory formation, organization, and storage, as well as with spatial navigation.

Cerebellum

A part of the brain located at the back of the skull, crucial for motor control, coordination, precision, and accurate timing.

Medulla

The medulla is a section of the brainstem involved in autonomic functions such as heart rate, breathing, and blood pressure regulation.

Thalamus

A part of the brain that acts as a relay station, processing sensory and motor signals to and from the cerebral cortex.