When a Company Provides Caring, Personalized Attention to Customers, Recognizing

question 39

Multiple Choice

When a company provides caring, personalized attention to customers, recognizing both their human and business needs, it is considered to be ________.

• A) attentive
• B) resourceful
• C) seamless
• D) trustworthy

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Definitions:

Interpretation

In therapy, the act of a therapist explaining or providing insight into aspects of a client's thoughts, behaviors, or dreams to uncover underlying meanings.

Displacement

In psychology, a defense mechanism where an individual shifts emotional reactions from a real source of distress to a safer or more acceptable substitute.

Intense Reaction

A highly amplified emotional or physical response to a specific trigger or situation.

Projection

A defense mechanism where an individual attributes their own unacceptable thoughts, feelings, or motives to another person.