________ Requires Putting Yourself in the Customer's Place and Trying

question 49

Multiple Choice

________ requires putting yourself in the customer's place and trying to relate to the customer's needs, wants, and concerns.

• A) Responsiveness
• B) Empathy
• C) Congruence
• D) Convergence

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Definitions:

Depressed and Anxious

Experiencing symptoms of depression and anxiety, often characterized by persistent sadness and worry.

Reifying a Diagnosis

The act of treating an abstract diagnosis or concept as if it were a concrete, tangible object.

DSM-5

The fifth edition of the Diagnostic and Statistical Manual of Mental Disorders, a standardized classification of mental disorders used by mental health professionals.

Purpose

The reason for which something is done or created, or for which something exists.