A(n) ________ Focuses on the Need for Service Providers to Build

question 21

Multiple Choice

A(n) ________ focuses on the need for service providers to build strong bonds with customers.

• A) intimate relationship
• B) interpersonal relationship
• C) familial relationship
• D) polychronic relationship

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Definitions:

Greater Competition

An increase in the level of rivalry between businesses or entities within a market, often leading to improvements in quality, innovation, and customer service.

Going the Extra Mile

Exceeding what is required or expected in effort or action, typically to achieve better results.

Bad News Skills

The skills necessary to deliver bad news to customers but still retain their business and goodwill.

Gossipmongers

Individuals who actively spread rumors or gossip, often enjoying or seeking to stir conflict.