Positive Approaches to Listening to a Customer Include ________

question 13

Multiple Choice

Positive approaches to listening to a customer include ________.

• A) focusing on one or two details.
• B) rushing a customer who seems to be processing information.
• C) turning off noisy equipment, facing the person, making eye contact and smiling.
• D) pushing a customer to make a decision after you have spent time presenting product information.

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Definitions:

Straight-line Amortization

A method of evenly spreading out the cost of an intangible asset over its useful life.

Interest Payment

The amount paid at regular intervals (often annually or semi-annually) on a debt instrument such as a bond or loan, based on the interest rate and the principal amount.

Discount on Bonds Payable

Represents the difference when bonds are sold for less than their face (or par) value, indicating that the bond's market rate of interest is higher than its coupon rate.

Par Value

Par value is the face value of a bond or the stock value stated in the corporate charter, below which shares cannot be issued.