Telling a Customer, "You Really Don't Want That Color, Do

question 39

Multiple Choice

Telling a customer, "You really don't want that color, do you, Mrs. Brown?" is a ________.

• A) good method to get the customer to make a decision.
• B) routine question asked by top sales professionals.
• C) positive approach to decision-making.
• D) way to sound as if you are challenging the customer's decision making.

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Definitions:

Business Combination

The process of merging two or more companies into one entity, often to expand market share or integrate complementary assets.

Corporate Constituency

The various groups and individuals that a corporation interacts with and has obligations toward, including shareholders, employees, customers, and the community.

Stakeholder Laws

Regulations aimed at protecting the interests of all parties affected by a company's operations, not just its shareholders.

Staggered Terms

An arrangement where members of a governing body are elected at different times, so not all positions are up for election simultaneously.