Standing Up When Customers Arrive or Approach Is an Indicator

question 28

True/False

Standing up when customers arrive or approach is an indicator of a customer-focused behavior.

---

Definitions:

Americans with Disabilities Act

A civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public.

Federal Statute

A law enacted by the national government that applies across the entire country.

Testing Accommodations

Adjustments or modifications made to tests or testing environments to allow individuals with disabilities to participate on an equal basis.

Informed Consent

A process ensuring that a participant is fully aware of all aspects of a procedure or experiment, including potential risks and benefits, before agreeing to participate.