As a Service Provider, One Way to Show You Respect

question 37

Multiple Choice

As a service provider, one way to show you respect customers and are eager to assist as they approach is to ________.

• A) stand up if appropriate and offer assistance.
• B) continue whatever you are doing so you look busy.
• C) simply point them in the direction they want.
• D) grab the customer's arm to steer him or her in the right direction.

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Definitions:

Equilibrium Price

The cost point where the amount of a product or service sought by consumers matches the amount available from producers.

Willingness to Pay

The maximum amount a consumer is prepared to spend for a good or service.

Baseball Game Ticket

A document or electronic card that grants the bearer entry to a baseball game.

Consumer Surplus

The distinction between the full amount consumers are willing and able to spend on a good or service and the actual sum paid.