You Are a Customer Service Provider

question 1

Multiple Choice

You are a customer service provider. When the telephone rings, you should ________.

• A) wait at least five minutes so the caller will know you are busy
• B) answer it quickly even though you are still eating lunch
• C) clear your head, focus on the telephone and answer professionally and cheerfully
• D) look over at a colleague and nod to them to answer it

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Definitions:

Air Pollution

The presence of substances in the atmosphere that are harmful to the health of humans and other living beings, or cause damage to the climate or materials.

Plastic Swimming Pool

A portable, usually above-ground pool made of plastic materials, used for leisure and recreational swimming.

Marble Statue

A sculpture made from marble, a type of metamorphic rock, often prized for its beauty and used historically in art and architecture.

Thermal Inversion Layer

A meteorological phenomenon where a layer of warm air traps pollution and smog close to the ground by capping cooler air below it.