If Service Is Going to Be Delayed or Take Longer

question 32

Multiple Choice

If service is going to be delayed or take longer than planned, it is best to ________.

• A) hurry up so the customer does not wait longer than necessary
• B) just send the customer over for a free cup of coffee at the coffee shop
• C) remember the customer can always use some extra time to shop
• D) notify the customer the reasons for delay and offer alternatives available

Understand supplier relationship aspects like supplier viability and reliability.

Grasp the role of design collaboration in procurement and its impact on supply chain operations.

Know the different procurement strategies and their goals within the supply chain context.

Understand the concept and implications of outsourcing supply chain functions.

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Definitions:

World War II

A global conflict that lasted from 1939 to 1945, involving most of the world's nations, including all of the great powers, organized into two opposing military alliances: the Allies and the Axis.

Dixiecrats

Lower South delegates who walked out of the 1948 Democratic national convention in protest of the party’s support for civil rights legislation and later formed the States’ Rights Democratic (Dixiecrat) Party, which nominated Strom Thurmond of South Carolina for president.

1948 Convention

Likely refers to the Universal Declaration of Human Rights adopted by the United Nations in 1948.

Civil Rights Plan

Strategies and policies designed to eliminate discrimination and ensure equal rights for all citizens, particularly in contexts of racial and social injustice.