From a Customer's Perspective, What Are the Skills and Qualifications

question 18

Essay

From a customer's perspective, what are the skills and qualifications that service employees in both large and small organizations must possess? What may happen if service employees fail to possess these skills?

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Definitions:

Color-Deficient

A condition where an individual has a reduced ability to see color or differences in color.

Functioning Cones

Photoreceptor cells in the retina of the eye responsible for color vision and function best in relatively bright light.

Black and White

Often used to describe situations that are viewed in terms of two clear, opposing positions or choices, with no gray areas in between.

Dim Light

A lighting condition characterized by a low level of illumination, often creating a subdued or intimate atmosphere.