Explain the Impact of Culture in Customer Interaction and Service

question 20

Essay

Explain the impact of culture in customer interaction and service.

---

Definitions:

Experience Curve Effects

Experience curve effects refer to the reduction in per-unit production costs that occur over time due to increased efficiency, learning, and improvements in technology.

Profitability

A financial metric measuring the degree to which a company or activity generates income greater than its costs, typically expressed as a percentage of revenue.

Experience Curve

A concept that suggests costs decline over time as a result of gained experience and increased efficiency.

Pricing Strategy

A plan or approach a company uses to set the prices for its products or services, aiming to balance competitiveness with profitability.