Small Talk with a Customer Is Yet Another Way to Impose

question 20

True/False

Small talk with a customer is yet another way to impose a sale on a customer and should always be avoided.

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Definitions:

Digits

Digits refer to the fingers and toes in humans and other animals, which are essential for various functions such as grasping and balance.

Index Finger

The second digit of the human hand, located between the thumb and the middle finger, often used for pointing.

Sternocleidomastoid

A muscle located in the neck that is responsible for turning the head side to side and nodding.

Sternal Manubrium

The triangular upper portion of the sternum that articulates with the clavicles and the first two pairs of ribs.