Why Is It Important to Use Positive Words or Phrases

question 19

Essay

Why is it important to use positive words or phrases, rather than emphasizing the negative in a customer service environment?

Understand the benefits of using email in terms of efficiency and environmental impact.

Recognize the capability of email to serve as a comprehensive reference for past communications.

Appreciate the convenience of asynchronous communication offered by email.

Identify the potential for misinterpretation in email communications and the importance of clear writing.

---

Definitions:

Gravity

The natural force of attraction exerted by a celestial body, such as Earth, on objects, drawing them toward its center.

Vestibular System

Somatosensory system comprising a set of receptors in each inner ear that respond to body position and to movement of the head.

Inner Ear

The inner part of the ear that contains structures responsible for hearing and balance, including the cochlea and vestibular system.

Spinothalamic Tracts

Nerve pathways in the spinal cord that carry sensory information related to pain and temperature to the brain.