One Way to Demonstrate Assertiveness While Interacting with a Customer

question 38

Multiple Choice

One way to demonstrate assertiveness while interacting with a customer is to ________.

• A) ask for feedback from the customer
• B) avoid direct eye contact
• C) use "you" statements
• D) keep arms crossed and hands on your hips

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Definitions:

Magnesium

A chemical element with the symbol Mg and atomic number 12, known for its low density and high strength, used in alloys, fireworks, and medical applications.

Atomic Mass

The mass of an atom, typically measured in atomic mass units (amu) or daltons, representing the total mass of protons, neutrons, and electrons in the atom.

Boron

A chemical element with symbol B and atomic number 5, used in making glass, detergents, and semiconductors.

Isotope

Different versions of a specific chemical element, characterized by varying counts of neutrons, thus altering their total nucleon count.