The Appearance of Your Work Area Can Send a Powerful

question 3

True/False

The appearance of your work area can send a powerful nonverbal message to customers.

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Definitions:

Equality Matching

A type of reciprocity based on the idea of balance and fairness, where each participant receives equivalent value in a transaction or relationship.

Social Exchange

People often use a form of everyday economics when they weigh up costs and rewards before deciding what to do.

Bicultural Identity

An individual's identification with two cultures and the integration of these cultures into their sense of identity.

Sari

A traditional South Asian garment consisting of a length of cotton or silk cloth that is wrapped around the body, usually draped over the shoulder.