Examlex
What are the five phases to the service recovery process?
Society
A community of people living together in an organized way, making decisions about how to do things and sharing the work that needs to be done.
Rational People
People who systematically and purposefully do the best they can to achieve their objectives.
At the Margin
Decision making based on the additional benefit or cost of one more unit of change, often used in economic analysis.
Opportunity Cost
The burden of passing over the next top choice in the hierarchy of options when deciding.
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