In Customer Service, Pet Peeves or Hot Buttons Are Behaviors

question 6

Multiple Choice

In customer service, pet peeves or hot buttons are behaviors such as ________.

• A) putting someone's call on hold without permission
• B) demonstrating knowledge or authority
• C) answering the telephone promptly
• D) exhibiting a professional appearance

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Definitions:

Sales Discount

From the seller’s perspective, a discount that a seller may offer the buyer for early payment.

FOB Shipping Point

A term used in shipping agreements indicating that the buyer is responsible for the cost and liability of goods during transportation once they are shipped.

Freight Charges

Freight Charges are costs incurred in transporting goods from one place to another, often included as part of the cost of goods sold or inventory for businesses.

Perpetual Inventory

A method of inventory management where record keeping is updated continuously as transactions occur, providing a real-time view of stock levels.