Which of the Following Is the First Step That an Organization

question 30

Multiple Choice

Which of the following is the first step that an organization should take in creating or redefining its service environment?

• A) Empowering its employees to better serve customers
• B) Making sure it knows who its customers really are
• C) Conducting an inspection of its systems and practices
• D) Reviewing the manner in which external customer needs are addressed

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Definitions:

Health Care Proxy

A person chosen to make medical decisions if a patient is unable to do so, as when in a coma.

Medical Decisions

Choices and judgments made related to the diagnosis, treatment, and care of health conditions.

Living Will

A legal document that records a person's wishes regarding medical treatment in circumstances where they are no longer able to express informed consent.

Physician-Assisted Suicide

A practice in which a doctor provides a terminally ill patient with the means to end their own life, often through lethal medication.