To Maintain an Efficient Service Delivery System, an Organization Should

question 4

Multiple Choice

To maintain an efficient service delivery system, an organization should always ________.

• A) ensure that frontline employees cannot make decisions without the permission of their supervisors
• B) ensure that customers do not have to deal with the internal policies, practices, and politics
• C) encourage its managers and frontline employees to use "they" language when dealing with customers
• D) view customers from the standpoint of what company products or services they use

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Definitions:

Import Tariffs

Taxes imposed by a government on goods and services imported into a country, used to control trade and protect domestic industries.

Global Demand

The total demand for a product or service across all countries and regions around the world.

Liability of Foreignness

This concept describes the challenges and additional costs that companies face when entering and operating in foreign markets, as opposed to their home countries.

Ethnicities

Refers to categories of identity based on cultural traditions, language, and ancestral origins.