Which of the Following Guidelines Should Customer Service Professionals Follow

question 52

Multiple Choice

Which of the following guidelines should customer service professionals follow to meet the expectations of customers?

• A) Service professionals should always use "they" language when dealing with customers.
• B) Service professionals should involve customers in situations that are out of their control.
• C) Service professionals should strive to mask their feelings of anger, frustration, and pressure from customers.
• D) Service professionals should focus on attracting new customers rather than trying to retain existing customers.

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Definitions:

Breathed In

The act of inhaling air or gas into the lungs.

Mouth

The oral cavity; can also refer to the opening to organs.

Alcohol

A chemical substance, commonly found in beverages such as beer, wine, and spirits, that can alter consciousness and is known for its potential for abuse and dependency.

Water

A transparent, tasteless, odorless, and nearly colorless chemical substance that is the main constituent of Earth's streams, lakes, and oceans, and the fluids of most living organisms.