The Ability of Knowledgeable, Capable, and Enthusiastic Employees to Deliver

question 2

Multiple Choice

The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business is called ________.

• A) downsizing
• B) networking
• C) customer service
• D) outsourcing

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Definitions:

Equity Method

An accounting technique used by a company to record its investment in another company based on the change in net assets of the investee.

Vapor Company

A term sometimes used to describe a company that exists in name only and has no actual business operations or significant assets; often associated with speculative investments or fraud.

Net Assets

The total assets minus total liabilities of an entity, representing the entity's net worth or equity.

Dividend

A portion of a company's earnings distributed to its shareholders, typically in the form of cash payments or additional shares.