Which of the Following Is a Poor Example of Fostering

question 14

Multiple Choice

Which of the following is a poor example of fostering solid customer relationships?

• A) Waiver of transaction charges charged by financial institutions.
• B) Complementary air and water for vehicles at gas stations.
• C) Complementary Wi-fi Internet access to customers in a hotel.
• D) Restocking fees charged by online retailers for returned items.

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Definitions:

Executives

Senior-level employees responsible for making overarching strategic decisions within an organization.

Workforce Engaged

The level of emotional and intellectual commitment employees have towards their organization and its goals.

Harshness

The tendency to perceive the job performance of ratees as especially ineffective.

After-hours Messages

Communications, typically in a work context, that are sent outside of normal business hours.