The ________ Includes Any Element of an Organization That a Customer

question 38

Multiple Choice

The ________ includes any element of an organization that a customer experiences.

• A) human resource
• B) organizational culture
• C) service environment
• D) service recovery

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Definitions:

Attributes

Qualities, features, or characteristics that define or identify something or someone.

Broader Work Environment

The wide range of physical, social, and organizational factors that influence individuals' behavior, attitudes, and performance at work.

Job Crafting Behaviours

The actions employees take to shape, mold, and redefine their jobs in a manner that fosters job satisfaction, engagement, resilience, and thriving at work.

Predicting Work Outcomes

The process of forecasting or estimating the potential results or consequences of actions within a workplace setting.