Service Providers Invest Large Amounts of Money in Training Employees

question 39

Multiple Choice

Service providers invest large amounts of money in training employees because ________.

• A) they lose business and revenue if they do not meet the service expectations of customers
• B) they are unaffected by the economic recession and massive job losses
• C) a larger number of consumers are opting to buy rather than rent homes and cars
• D) consumers act on impulse and purchase any product or service that they desire to buy

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Definitions:

Identifying

The process of associating oneself closely with certain qualities, characteristics, or groups.

Filmed Violence

Acts of aggression and violence depicted in movies or television that can influence viewers' attitudes and behaviors.

Aggress

Refers to the act of initiating hostilities or conflict, typically to assert dominance or respond to perceived threats.

Triggered Displaced Aggression

A form of aggression where an individual directs their anger towards a target other than the source of their frustration.