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Ritz-Carlton Is Known for Its Customer Service-So Much So That

question 79

Multiple Choice

Ritz-Carlton is known for its customer service-so much so that it allows employees to spend $2,000 to meet customer needs per incident. Customer service at the Ritz-Carlton is an example of a(n) _________________.


Definitions:

Normal Time

The standard duration that a task or activity is expected to take under normal circumstances.

Standard Time

The established duration that a given task should take to complete, often used in manufacturing and workforce management to optimize productivity.

Variable Allowance

An adjustment made to account for changes in work conditions that might affect the amount of effort or resources needed.

Payment

The act of transferring money in exchange for goods, services, or to settle a debt.

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